SHIPPING & RETURNS
Thank you for visiting and shopping at totempoledispensary.com. Following, are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within (2-4 business days).
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Delivery delays can occasionally occur.
RETURN & EXCHANGE POLICY
Thanks for shopping at totempoledispensary.com
If you're not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once you receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
*Please note, we do everything we can to ensure your order is delivered quickly & discreetly. However, we are not responsible for and will not replace any lost, or seized packages. If you would like to ensure your order is within Canadian shipping guidelines, please click HERE.*
For greater certainty, order ahead & pick up in-store.
If you have any questions on how to return your item to us, contact us.